Refund Policy

This Refund Policy explains when and how refunds are issued for purchases on the SocioGenie platform, operated by MAGNATEX LLP (LLPIN: ACU-5689), 111, Fortune Business Hub, Sola, Nr. Satyamev Elysium, Ahmedabad, Gujarat 380060, India. It forms part of, and is incorporated into, our Terms of Service.

If you are a consumer in the European Union or the United Kingdom, read Section 4 first — you have statutory rights that override the general position below.

1. General Position

SocioGenie is a digital, AI-powered software service delivered immediately on purchase. Subscription fees and Credit purchases are prepaid and, as a general rule, non-refundable.

We do not refund for:

• dissatisfaction with the quality, tone, style, or accuracy of AI-generated content;
• the level of engagement, reach, or follower growth your posts achieve;
• change of mind or buyer's remorse;
• unused portions of a billing cycle;
• decisions made by Instagram, Facebook, LinkedIn, or any other platform.

We do issue refunds in the limited circumstances in Sections 4 and 5, and we will always honour rights that mandatory law gives you.

2. Merchant of Record and Currency

All purchases are processed by Dodo Payments Inc., acting as Merchant of Record. All charges are billed and settled in United States Dollars (USD).

Approved refunds are issued by Dodo to the original payment instrument in USD. We cannot refund to a different card, bank account, or wallet. The amount credited in your local currency may differ from the amount charged due to exchange-rate movement, and foreign-transaction or conversion fees charged by your bank are not reimbursable by us.

3. What You Are Buying

SocioGenie is sold as monthly subscriptions in two product lines — AI Plans and Studio Plans — each with three tiers. Each tier includes a monthly allowance of Plan Credits and a limit on the number of connected platforms. Top-Up Credits may be purchased separately in packs.

Current prices, tiers, and Credit allowances are shown on our pricing page and in the in-app billing page, which are authoritative.

4. Consumers in the EU and UK: Right of Withdrawal

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of entering into it, without giving a reason.

How this interacts with immediate access. SocioGenie is supplied immediately on purchase. At checkout you expressly request that supply begin during the 14-day withdrawal period and acknowledge that:

• for digital content supplied in full (for example, a Credit pack made available in your Account immediately), you lose the right of withdrawal once supply has begun with your consent;
• for the ongoing subscription service, you may withdraw within 14 days, and we will refund the price paid less a proportionate amount for the service already supplied up to the moment you tell us.

To withdraw, email founder@magnatex.co from your Account email within 14 days of purchase, stating that you wish to withdraw. We will process the refund via Dodo within 14 days of receiving your notice, to the original payment method.

This section takes precedence over Sections 1, 5 and 6 for EU and UK consumers.

5. Other Situations Where We Refund

We will consider a refund, at our discretion, in the following cases.

5.1 Duplicate or accidental charges

If you were charged more than once for the same subscription period or the same Credit pack due to a billing error, we refund the duplicate in full on verification. Contact us at any time.

5.2 Verified technical failure

If you paid for the Services but could not use them for a material period because of a reproducible defect or outage attributable solely to SocioGenie — not to a third-party platform, your network, your browser, or a disconnected social account — and our support team cannot resolve it in a reasonable time, we may issue a full or partial refund, extend your subscription, or re-credit affected Credits.

5.3 Credits deducted in error

Where Credits are consumed because of a verified failure on our side — a generation that never completed, a duplicate deduction, a scheduled post that failed to publish for reasons within our control — we re-credit the affected Credits to your Account. We do not convert Credits back to cash.

5.4 Unauthorised transactions

If a charge was made on your Account without your authorisation, contact founder@magnatex.co within 7 days of the charge. Following investigation, which may require identity verification and involve Dodo Payments, we refund verified unauthorised charges.

5.5 Material adverse change to your plan

If we materially reduce the core functionality of your plan during a paid cycle, you may cancel and receive a pro-rated refund of the unused portion of that cycle.

5.6 Statutory rights

Where mandatory consumer-protection law in your country of residence grants a refund right that cannot be excluded by contract, that right applies regardless of anything in this Policy.

6. Credits

Plan Credits are included with your subscription, reset at the start of each billing cycle, do not roll over, and are not refundable. They expire when your subscription expires, is cancelled, or is suspended.

Top-Up Credits are valid for 30 days from the date of purchase, are held in a separate pool from Plan Credits, and require an active subscription to be used. Expired Top-Up Credits are not restored, extended, or refunded.

Credits have no cash value and are not transferable between Accounts.

Section 5.3 and Section 4 are the only exceptions to the above.

7. Subscriptions

7.1 Cancellation

You may cancel at any time from account settings or by emailing support@magnatex.co. Cancellation stops future renewals. It does not refund past charges. You keep access and your remaining Plan Credits until the end of the current paid cycle.

7.2 Upgrades and downgrades

Upgrades take effect immediately and are billed pro rata. Downgrades take effect at the start of the next billing cycle; no partial refund is issued for unused days at the higher tier.

7.3 Renewal reminders

Where required by law in your market, we send advance notice before an automatic renewal. Failure to cancel before a renewal is not, by itself, grounds for a refund except where local law provides otherwise.

8. What Is Not Refundable

For clarity, and subject always to Sections 4, 5 and 6:

• content you dislike, disagree with, or would have written differently;
• posts that underperform, or accounts that do not grow;
• suspension, restriction, shadowbanning, content takedown, rate limiting, or API changes by Meta, LinkedIn, Google, or any other platform;
• inability to use the Services due to your equipment, network, browser, ad blocker, VPN, or a disconnected Connected Account;
• Credits consumed on generations you chose not to publish;
• expired Top-Up Credits;
• any period during which your Account was suspended or terminated for breach of our Terms of Service or Acceptable Use Policy.

9. How to Request a Refund

Email founder@magnatex.co from the address registered to your Account, with:

• your full name and Account email;
• the date and USD amount of the charge;
• the Dodo Payments order or invoice ID (in your receipt email);
• the reason for the request and any supporting evidence.

We acknowledge within 48 hours and decide within 7 business days. For EU and UK withdrawal requests under Section 4, we process the refund within 14 days of your notice.

10. Processing Times

Approved refunds are issued by Dodo Payments to the original payment method, typically within 5–10 business days. The time for funds to appear on your statement depends on your bank or card issuer and can take up to 21 business days.

11. Chargebacks

If you believe a charge is wrong, contact us first at founder@magnatex.co. We will look at it in good faith and fix genuine errors.

Raising a chargeback without first contacting us, where you have no genuine dispute, is a breach of our Terms of Service and may result in suspension or termination of your Account, forfeiture of remaining subscription time and Credits, recovery of chargeback and administrative fees charged to us by Dodo Payments or the card networks, and refusal of future service.

Nothing here restricts your right to dispute a genuinely unauthorised or fraudulent transaction with your bank.

12. Changes to This Policy

We may update this Policy. The updated version applies from the date posted, and the "Last updated" date will change. Refund requests are assessed under the version of this Policy in force on the date of the original charge. Material changes will be notified in-app or by email where required.

13. Contact

• Refunds and billing disputes: founder@magnatex.co
• General support: support@magnatex.co
• Working hours: Monday – Friday, 09:00 – 18:00 IST
• Postal: MAGNATEX LLP, 111, Fortune Business Hub, Sola, Nr. Satyamev Elysium, Ahmedabad, Gujarat 380060, India