SocioGenie

Legal document

Refund Policy

Effective date: 28 May 2026 · Last updated: 28 May 2026

This Refund Policy describes when and how refunds are issued for purchases made on the SocioGenie platform operated by MAGNATEX LLP (LLPIN: ACU-5689), with its registered office at 111, Fortune Business Hub, Sola, Nr. Satyamev Elysium, Ahmedabad, Gujarat 380060, India. It forms part of, and is incorporated into, our Terms of Service.

1. General Principle

SocioGenie is a digital, AI-powered Software-as-a-Service product. Subscription fees and Credit purchases are pre-paid and, as a rule, non-refundable. Refunds are not granted for dissatisfaction with AI-generated outputs, change of mind, lack of engagement on social platforms, third-party platform decisions (e.g., account suspension by Meta or LinkedIn), or unused portions of a billing cycle. We may, however, issue refunds in the limited circumstances described below, on a case-by-case basis at our sole discretion.

2. Merchant of Record & Currency

All purchases on SocioGenie are processed by our authorised payment partner, Dodo Payments Inc., which acts as the Merchant of Record (“MoR”). All charges are billed and settled in United States Dollars (USD). Where a refund is approved, it is processed by Dodo Payments to the original payment instrument in USD. The exact amount credited to you in your local currency may vary based on prevailing exchange rates, foreign-transaction fees, or bank/card-issuer policies, none of which are within our control or reimbursable by us.

3. Free Trial

Eligible new Users may activate a 10-day free trial of the Elite plan by providing a valid payment method. You will not be charged during the trial period. If you do not cancel before the trial ends, your payment method will be automatically charged the full Elite subscription fee and your subscription will begin.

To avoid being charged, you must cancel before the end of the 10-day trial from your account settings. We do not provide refunds for forgetting to cancel before the trial ends. As a courtesy, if you notify us within 48 hours of the initial charge and have not consumed any AI Credits or published any posts during the paid period, we may at our discretion issue a one-time refund.

4. Subscription Plans

4.1 Monthly subscriptions

Monthly subscriptions (Prime at USD 24.99, Elite at USD 39.99, and Legacy at USD 59.99 per month) are non-refundable once the billing cycle has started. You may cancel at any time from your account settings to prevent the next renewal; your access continues until the end of the current paid cycle.

4.2 Plan upgrades and downgrades

Upgrades take effect immediately and are billed on a pro-rated basis. Downgrades take effect at the start of the next billing cycle; no partial refunds are issued for unused days at the higher tier.

5. Credits

All Credits — Base Credits and Top-Up Credits — are strictly non-refundable, non-transferable, and have no cash value. This includes:

  • Base Credits included with a subscription. These reset on each renewal and expire when the subscription expires or is cancelled. Unused Base Credits do not roll over and are not refunded.
  • Top-Up Credits (Starter — USD 4.99, Basic — USD 9.99, Growth — USD 19.99, Business — USD 39.99). Top-Up Credits expire 30 days after purchase, require an active subscription to be used, and are not refundable for any reason including expiry, cancellation, or non-use.

The only exception is where Credits were deducted in error due to a verified technical failure on our side (see Section 6.2). In such cases, we re-credit the affected Credits to your Account; we do not refund cash.

6. Eligible Refund Scenarios

Refunds may be considered, at our sole discretion, in the following limited scenarios:

6.1 Duplicate or accidental charges

If you are charged more than once for the same subscription period or the same Top-Up Credit purchase due to a billing error, we will refund the duplicate amount in full upon verification.

6.2 Verified technical failure

If you paid for the Services but were unable to use them for a material period due to a reproducible defect or outage attributable solely to SocioGenie (not to third-party platforms such as Meta, LinkedIn, Google, or your internet connection), and our support team is unable to resolve the issue within a reasonable timeframe, we may issue a partial or full refund or, alternatively, re-credit affected Credits or extend your subscription period.

6.3 Unauthorised or fraudulent charge

If a transaction was made on your Account without your authorisation, contact us at founder@magnatex.co within 7 days of the charge. Following investigation (which may require identity verification and may involve our payment partner Dodo), we will refund verified unauthorised charges.

6.4 Statutory rights

Where applicable law (for example, mandatory consumer-protection rules in your country of residence) grants you a right to a refund that cannot be excluded by contract, that right prevails over this Policy.

7. Non-Refundable Scenarios

By way of example and not limitation, refunds will not be issued for:

  • change of mind, buyer’s remorse, or accidental purchase after use has begun;
  • dissatisfaction with the quality, tone, accuracy, or engagement performance of AI-generated content;
  • failure to cancel before automatic renewal;
  • unused portions of a billing cycle after cancellation;
  • partial use of Credits or unused Credits that have expired;
  • third-party-platform actions, including account suspensions, content takedowns, rate limits, API changes, or algorithmic decisions made by Meta, LinkedIn, Google, or any other connected service;
  • inability to use the Services due to your own equipment, network, browser, ad-blockers, VPNs, regional restrictions, or disconnection of a Connected Account;
  • violation of our Terms of Service, including suspension or termination of your Account for cause.

8. How to Request a Refund

To request a refund, please email founder@magnatex.co from the email address registered with your Account, with the following information:

  • Your full name and Account email;
  • Date of the charge and amount (USD);
  • Order / invoice ID from Dodo Payments (visible in your receipt email);
  • Reason for the refund request, with any supporting evidence.

We will acknowledge your request within 48 hours and reach a decision within 7 business days. We may request additional information to verify the claim.

9. Refund Processing & Timelines

  • Approved refunds are issued by Dodo Payments to the original payment method in USD. We cannot issue refunds to a different card, bank account, wallet, or via cheque.
  • Once approved, refunds are typically processed within 5 – 10 business days, but the time for the funds to appear on your statement depends on your bank or card issuer and may take up to 21 business days.
  • Currency-conversion losses, foreign-transaction fees, or any other charges imposed by your bank are not reimbursed.

10. Chargebacks

If you believe a charge is incorrect, please contact us first at founder@magnatex.co before initiating a chargeback or dispute with your card issuer or bank. We will work in good faith to resolve any genuine issue promptly.

Initiating a chargeback or payment dispute without first attempting to resolve the matter with us is a violation of our Terms of Service and may result in:

  • immediate suspension or termination of your Account;
  • forfeiture of all remaining subscription time and Credits;
  • recovery of legal, administrative, and chargeback fees imposed on us by Dodo Payments or the card networks;
  • a permanent ban from future use of the Services.

11. Cancellations

You may cancel your subscription at any time from your account settings or by emailing support@magnatex.co. Cancellation stops future renewals; it does not retroactively refund past charges. Your Account remains active and you continue to have access to your remaining Base Credits until the end of the current paid billing cycle.

12. Changes to This Policy

We may update this Refund Policy from time to time. The updated version takes effect when posted, and the “Last updated” date at the top of this page will be revised accordingly. Material changes will be communicated through the Services or via email where required. Refund requests are governed by the version of this Policy in effect on the date the original charge was made.

13. Contact

Questions about this document?

Our team can help with privacy, legal, or compliance requests.

founder@magnatex.co