Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs what you may and may not do with SocioGenie, operated by MAGNATEX LLP. It is incorporated into our Terms of Service, and breaching it is a material breach of those Terms.

SocioGenie generates content at scale and publishes it directly to live social-media accounts. That combination makes misuse fast and consequential — for the people who see the content, for the platforms we publish through, and for you. This policy exists to keep the product usable for everyone.

1. The Basic Rule

Use SocioGenie to market a legitimate business that you own or are authorised to represent, in a way that is honest, lawful, and compliant with the rules of the platforms you publish to.

You are responsible for everything published from your Account, including content generated automatically and published under Auto Approve.

2. Prohibited Content

You must not use the Services to generate, schedule, or publish content that:

2.1 Is unlawful or harmful

• violates any applicable law or regulation in any market where it will be seen;
• is defamatory, or makes false factual claims about an identifiable person or business;
• is obscene, sexually explicit, or sexually suggestive;
• sexualises a minor in any way, or depicts a minor in a sexual context — we report child sexual abuse material to the relevant authorities without notice to you and terminate the Account immediately;
• harasses, bullies, threatens, or targets an individual;
• is hateful or discriminatory on the basis of race, ethnicity, national origin, religion, caste, disability, disease, sex, sexual orientation, gender identity, or immigration status;
• glorifies, incites, or provides instruction for violence, self-harm, disordered eating, or terrorism;
• promotes or facilitates the sale of weapons, illegal drugs, controlled substances, counterfeit goods, stolen goods, human trafficking, or wildlife trafficking;
• infringes any copyright, trademark, design right, patent, trade secret, publicity right, or privacy right.

2.2 Deceives

• impersonates a person, business, brand, government body, or official account;
• imitates another brand's identity, trade dress, or communications closely enough to be mistaken for it;
• fabricates a product, feature, specification, price, discount, availability, certification, award, licence, endorsement, partnership, review, or testimonial that does not exist;
• misrepresents your identity, location, size, credentials, or affiliation;
• makes claims about results, earnings, health outcomes, or performance that you cannot substantiate;
• constitutes misinformation about public health, safety, elections, or emergencies.

2.3 Concerns real people

• depicts a real, identifiable person — including your customers, staff, competitors, public figures, and celebrities — in generated imagery or video without that person's documented consent;
• uses a person's voice, likeness, or name to imply endorsement they have not given;
• creates a deepfake: synthetic imagery, audio, or video resembling a real person, object, place, or event that could falsely appear authentic.

Where consent exists and you publish such content into a market with disclosure requirements, disclosure is your obligation. See AI Disclosure, Section 7.

2.4 Concerns politics and public interest

• political, electoral, party-affiliated, or campaign content;
• content designed to influence a vote, referendum, or public policy debate;
• content on matters of public interest presented as journalism or public information.

SocioGenie is a marketing tool. It is not built, reviewed, or configured for political communication, and this content is prohibited regardless of your plan or approval mode.

2.5 Misuses official symbols

• uses national flags, state emblems, coats of arms, official seals, currency, military insignia, or government identifiers in a commercial or promotional context where local law restricts it. In India this includes the Emblems and Names (Prevention of Improper Use) Act, 1950 and the Flag Code of India; comparable restrictions exist in many other countries.

Event Studio will generate observance content on request. Whether that content is lawful and appropriate in your market is your responsibility to check before it publishes.

3. Regulated Sectors

If you operate in a regulated sector, generated content must be reviewed by a qualified person before publication, and you should not use Auto Approve. This applies to, among others:

healthcare, medical devices, and clinical services · pharmaceuticals and supplements · financial services, lending, credit, and investment · insurance · legal and immigration services · real estate · alcohol, tobacco, vaping, and cannabis · gambling and betting · firearms · childcare, schools, and education credentials · employment and recruitment.

Advertising rules in these sectors commonly require substantiation, mandatory disclosures, licence numbers, or pre-approval. Generated content will not include them unless you do.

4. Platform Integrity

The Services publish through the official APIs of Meta and LinkedIn. Their integrity rules bind you as well as us. You must not:

• connect an account you do not own or are not authorised to manage;
• operate multiple accounts representing the same business in order to multiply reach, evade limits, or evade an enforcement action;
• coordinate identical or near-identical content across accounts under different apparent identities;
• use SocioGenie as part of an engagement pod, follow-for-follow scheme, or any arrangement that manufactures artificial engagement;
• buy, sell, or exchange followers, likes, comments, or accounts;
• publish content for third parties from your Account without a written agency arrangement with us;
• attempt to evade platform rate limits, content review, or automated enforcement;
• use the Services in a way that risks our API access or app standing with any platform.

Breach of this section is treated as severe. A single account misusing our platform integrations can cost every other customer their publishing capability, and we will terminate without notice where necessary to protect the integration.

5. Technical Restrictions

You must not:

• reverse-engineer, decompile, or attempt to derive our prompts, orchestration logic, model selection, or configuration;
• scrape, crawl, or bulk-extract data from the Services;
• automate, script, or drive the interface programmatically outside any API we provide;
• circumvent Credit metering, plan limits, platform limits, or usage controls;
• share Account credentials, resell access, or provide the Services to a third party as your own;
• upload malware, exploits, or malicious code;
• probe, scan, or test the vulnerability of our systems without prior written authorisation, or conduct any denial-of-service or load-testing activity;
• use the Services or their output to train, fine-tune, evaluate, or benchmark a competing AI model, dataset, or social-media-automation product.

Security researchers: we welcome good-faith reports. Contact founder@magnatex.co before testing.

6. Data You Upload

You must not upload:

• personal data of individuals who have not consented to it being processed and used in marketing content;
• special-category or sensitive personal data (health data, biometric data, religious or political affiliation, sexual orientation, financial account data, government identifiers);
• payment-card data, passwords, or credentials of any kind;
• material you do not hold the rights to, including stock imagery outside its licence terms, competitor photography, and third-party brand assets;
• images of children.

7. How We Enforce

Depending on severity, we may:

1. refuse to generate specific content;
2. remove content from our systems and cancel scheduled posts;
3. throttle or restrict features on your Account;
4. suspend your Account pending investigation;
5. terminate your Account, with forfeiture of remaining subscription time and Credits;
6. report the matter to the relevant platform, regulator, or law-enforcement authority.

Where we can tell you why, we will. Where a legal obligation, a platform requirement, an active investigation, or a risk of ongoing harm prevents that, we may act without prior notice.

Enforcement of this policy is at our discretion and is not a waiver of any other right. We are not obliged to monitor content and do not review most of what is generated; the absence of enforcement is not approval.

7.1 Appeals

If your Account was restricted and you believe it was in error, email founder@magnatex.co with your Account email and the details. We review appeals within 7 business days. We will not reinstate Accounts terminated for child sexual abuse material, platform-integrity abuse, or fraud.

8. Reporting Misuse

To report content generated or published through SocioGenie that you believe breaches this policy:

• Reports: founder@magnatex.co
• Grievance Officer (India): Naman Patel, Founder, MAGNATEX LLP — founder@magnatex.co

Include the URL of the published post, the platform, and a description of the issue. We acknowledge reports within 24 hours and act within the timelines required by applicable law, including the accelerated takedown timelines under India's IT (Intermediary Guidelines and Digital Media Ethics Code) Rules as amended.

We can remove content from our systems and stop it publishing again. We cannot remove content already published to a third-party platform — that must be deleted by the account owner or reported to the platform directly.

9. Changes

We may update this policy as the product, the law, and platform rules change. Material changes will be notified in-app or by email and reflected in the "Last updated" date.

Contact: founder@magnatex.co · MAGNATEX LLP, 111, Fortune Business Hub, Sola, Nr. Satyamev Elysium, Ahmedabad, Gujarat 380060, India